Food Allergen Awareness for Front-of-House Staff: UK Practical Quiz
Generated from a single prompt: “Create a food allergen awareness quiz for hospitality front-of-house staff covering the 14 major allergens, Natasha's Law and PPDS labelling, cross-contamination risks in a busy kitchen, and how to answer customer allergen questions safely. UK context, practical situations rather than textbook definitions.”
When a customer asks about sesame
- Never rely on memory for allergen advice.
- Check written allergen information before answering.
- If certainty is not possible, say so clearly and do not imply the food is safe.
Safe allergen query response path
Use a written-source-first process before giving any reassurance to a customer with an allergy.
Read diagram as text
- Customer asks leads to Pause service guesswork.
- Pause service guesswork leads to Check written allergen info.
- Check written allergen info leads to Ask kitchen specifics.
- Ask kitchen specifics leads to Confirm recipe and handling.
- Confirm recipe and handling leads to Explain clearly to customer.
- Explain clearly to customer leads to If unsure, do not recommend.


