Terms of Service

Intle is an AI-powered learning content generation platform. The Service allows you to:

• Generate structured, interactive learning content — quizzes, modules, microlearning, scenarios, presentations, compliance training, interactive sessions, icebreakers, and assessments — from text briefs or uploaded source files.
• Edit, preview, and download generated content as SCORM-compliant packages (SCORM 1.2 and SCORM 2004) for deployment in learning management systems.
• Host live learning sessions accessible via shareable links and QR codes.
• Manage teams with shared generation pools, institutional branding, and role-based access.

You must be at least 16 years of age to use the Service. By registering you represent that you meet this requirement. If you are accessing the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

You must provide a valid email address to create an account. You may also sign in using Google OAuth. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us without undue delay at admin@intle.co.uk if you suspect unauthorised access.

We reserve the right to suspend accounts where we reasonably suspect a security breach or unauthorised use, pending investigation.

3.1 Plans

The Service is available across six pricing tiers: Free, Starter, Pro, Department, Faculty, and Enterprise. Features, generation limits, and pricing are as described on our Pricing page. We reserve the right to amend pricing with at least 30 days' written notice to existing subscribers.

3.2 Billing

Paid subscriptions are billed monthly or annually in advance via Stripe. All prices are listed in GBP. Where applicable, VAT will be added at the prevailing rate in accordance with HMRC requirements. You authorise us to charge your chosen payment method on each billing date.

3.3 Free Tier

The Free tier provides limited generation credits and functionality. Free-tier outputs carry an Intle watermark. We reserve the right to modify Free-tier allowances at any time.

3.4 Institutional Plans

Department, Faculty, and Enterprise plans provide pooled generation credits shared across team members, seat management, and centralised billing. The team administrator is responsible for managing invitations, user access, and ensuring compliance with these Terms within their organisation.

3.5 Refunds

Because the Service delivers AI-generated digital content on demand, refunds are not generally available once credits have been consumed. However, this does not affect your statutory rights under the Consumer Rights Act 2015 (see Section 4).

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• 14-day cooling-off period — for paid plans purchased online, you have the right to cancel within 14 days of subscribing and receive a full refund, provided you have not consumed generation credits during that period.
• Digital content acknowledgement — if you begin using the Service (e.g. running a generation) within the 14-day cooling-off period, you acknowledge that you may lose your right to cancel under Regulation 37 of the Consumer Contracts Regulations 2013, and we will ask for your express consent before processing your first generation on a paid plan.
• Satisfactory quality — under Sections 34–36 of the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If the Service fails to meet these standards, you may be entitled to a repair, replacement, or price reduction.
• Services performed with reasonable care and skill — under Section 49 of the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If the Service does not meet this standard, you may be entitled to repeat performance or a price reduction under Sections 54–56.

Nothing in these Terms is intended to exclude or restrict any rights you have under consumer protection legislation that cannot lawfully be excluded or restricted.

You agree not to use the Service to:

• Generate content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable under the laws of England & Wales.
• Infringe the intellectual property rights, privacy, or other rights of any third party.
• Upload files that contain malware, viruses, or other harmful code.
• Attempt to circumvent usage limits, access controls, or security measures, including conduct that would constitute an offence under the Computer Misuse Act 1990.
• Use automated means (bots, scrapers) to access the Service without our prior written consent.
• Resell, sublicense, or redistribute the Service itself (generated content you create is yours — see Section 6).
• Misrepresent AI-generated content as human-authored where regulations or institutional policies require disclosure of AI involvement.

We reserve the right to suspend or terminate accounts that violate these terms. Where possible, we will give reasonable notice before suspension, except in cases of serious misconduct or where required by law.

6.1 Your Content

You retain ownership of the prompts and source materials you submit. You grant us a limited, non-exclusive licence to process this content solely for the purpose of providing the Service, including transmitting it to AI model providers for generation. We do not use your inputs to train AI models; for details of processor data handling, see our Privacy Policy.

6.2 Generated Output

Subject to these Terms and your active subscription, you own the content generated by the Service from your inputs. You are solely responsible for reviewing generated content for accuracy, suitability, and regulatory compliance before use or distribution. Outputs generated on the Free tier carry an Intle watermark and may not have the watermark removed.

6.3 Our Platform

All intellectual property in the Service — including the software, design, branding, SCORM packaging engine, templates, and documentation — remains the exclusive property of EdTechLab Ltd. Nothing in these Terms grants you any right to our underlying technology, source code, or trade secrets.

Content generated by the Service is produced using artificial intelligence models (currently OpenAI and Anthropic, routed via the Vercel AI SDK). While we design prompts and schemas for high-quality educational output:

• AI-generated content may contain errors, inaccuracies, or unintended biases.
• You are solely responsible for reviewing, editing, and validating all generated content before deployment — particularly for compliance-sensitive, health and safety, or regulatory training.
• The Service does not provide professional, legal, medical, or regulatory advice. Generated content should not be treated as such.
• We do not guarantee that generated content will satisfy specific regulatory or accreditation requirements without human review and expert validation.

The Service accepts PDF, DOCX, PPTX, and TXT uploads with a maximum size of 10 MB per file. You represent and warrant that you have the right to upload and process any files you submit, and that such files do not infringe any third-party rights.

Uploaded files are stored securely in Supabase Storage and are used solely for content generation. Retention and deletion follow our Privacy Policy.

We aim to keep the Service available at all times, but we do not guarantee uninterrupted or error-free operation. Under Section 49 of the Consumer Rights Act 2015, we will provide the Service with reasonable care and skill. We may perform maintenance, updates, or modifications that temporarily affect availability and will make reasonable efforts to provide advance notice of planned downtime.

Support is available via admin@intle.co.uk. We aim to acknowledge support requests within two business days, though response times are not guaranteed.

To the maximum extent permitted by applicable law:

• The Service is provided on an "as is" and "as available" basis. Except as expressly set out in these Terms, we exclude all implied conditions, warranties, representations, or other terms that may apply to the Service, including implied warranties of satisfactory quality, fitness for a particular purpose, and reasonable care and skill under the Consumer Rights Act 2015 only to the extent permitted by that Act.
• EdTechLab Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of the Service.
• Our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the amounts paid by you to us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
• Any other liability that cannot lawfully be excluded or limited under English law, including liability under Part 1 of the Consumer Protection Act 1987.

To the extent permitted by law, you agree to indemnify and hold harmless EdTechLab Ltd, its directors, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in breach of these Terms; (b) your infringement of any third-party intellectual property or other rights; or (c) any content you generate, publish, or distribute using the Service.

This indemnity does not apply to the extent that a claim arises from our own negligence or wilful default. This clause does not affect your statutory rights as a consumer.

You may close your account at any time via your account settings or by emailing admin@intle.co.uk. We may suspend or terminate your access for material breach of these Terms. Except in cases of serious misconduct, we will provide reasonable notice and an opportunity to remedy the breach where practicable.

Upon termination, your right to use the Service ceases immediately. We will retain your data in accordance with the retention periods set out in our Privacy Policy. Any unused prepaid subscription fees for the remainder of the current billing period are non-refundable, except where cancellation arises from a material breach by us or where required by consumer protection law.

We may update these Terms from time to time. We will notify you of material changes by email and by posting the updated terms on this page with a revised "Last updated" date. For material changes affecting paid plans, we will provide at least 30 days' notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the changes, you may close your account before they take effect.

These Terms are governed by and construed in accordance with the laws of England & Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

We encourage you to contact us first at admin@intle.co.uk to resolve any dispute informally before commencing formal proceedings.

• Severability — if any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
• Entire agreement — these Terms, together with our Privacy Policy, constitute the entire agreement between you and EdTechLab Ltd regarding the Service and supersede all prior agreements, drafts, and understandings.
• No waiver — our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment — you may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, or sale of assets, provided the successor agrees to be bound by these Terms.
• Third-party rights — these Terms do not confer any rights on any person or party other than you and EdTechLab Ltd pursuant to the Contracts (Rights of Third Parties) Act 1999.

If you have questions about these Terms, please contact us:

• Email: admin@intle.co.uk
• Parent company:EdTechLab Ltd, registered in England & Wales
• Parent website: edtechlab.co.uk

If you believe your consumer rights have not been respected, you may also contact Citizens Advice or the relevant trading standards authority.