Terms of Service

Intle is an AI-powered learning content generation platform. The Service allows you to:

• Generate structured, interactive learning content — quizzes, modules, microlearning, scenarios, presentations, compliance training, interactive sessions, icebreakers, and assessments — from text briefs or uploaded source files.
• Edit, preview, and download generated content as packages targeting SCORM 1.2 and SCORM 2004 for testing and deployment in learning management systems.
• Host live learning sessions via unguessable shareable links and QR codes; sessions are unlisted, never search-indexed, and can additionally be password-protected.
• Manage teams with shared generation pools, institutional branding, and role-based access.

You must be at least 16 years of age to use the Service. By registering you represent that you meet this requirement. If you are accessing the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

If you create a hosted session, you determine whether participant names or emails are requested and are responsible for having a lawful basis, giving participants an appropriate privacy notice, respecting children's-data requirements, and collecting no more information than necessary. The Data Processing Addendum is incorporated into these Terms when we process personal data on your behalf, unless a signed customer agreement expressly replaces it.

You must provide a valid email address to create an account. You may also sign in using Google OAuth. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us without undue delay at admin@intle.co.uk if you suspect unauthorised access.

We reserve the right to suspend accounts where we reasonably suspect a security breach or unauthorised use, pending investigation.

3.1 Plans

The Service is available across six pricing tiers: Free, Starter, Premium, Department, Faculty, and Enterprise. Features, generation limits, and pricing are as described on our Pricing page. We reserve the right to amend pricing with at least 30 days' written notice to existing subscribers.

3.2 Billing

Paid subscriptions are billed monthly or annually in advance via Stripe. All prices are listed in GBP and include UK VAT where applicable — the price shown on our Pricing page is the total amount payable, and no tax is added on top at checkout. You authorise us to charge your chosen payment method on each billing date.

3.3 Free Tier

The Free tier provides limited generation credits and functionality. Free-tier outputs display an Intle credit. Starter outputs also retain this credit; Premium removes it. We reserve the right to modify Free-tier allowances at any time.

3.4 Institutional Plans

Department, Faculty, and Enterprise plans provide pooled generation credits shared across team members, seat management, and centralised billing. The team administrator is responsible for managing invitations, user access, and ensuring compliance with these Terms within their organisation.

3.5 Automatic renewal

Paid subscriptions renew automatically. At the end of each billing period your subscription renews for a further period of the same length — a monthly plan renews every month, an annual plan renews every year — and we charge your saved payment method on the renewal date. This continues until you cancel.

The renewal amount is the then-current price of your plan for the billing period you chose, as shown on our Pricing page. We will not change your price without giving you at least 30 days' written notice first (Section 3.1), so you always have the opportunity to cancel before a new price applies.

To stop a renewal, cancel before the renewal date from Dashboard → Settings → Manage subscription. There is no cancellation fee and you do not need to contact us or give a reason.

3.6 Cancellation and refunds

You can cancel a subscription at any time, in one step, from Dashboard → Settings → Cancel subscription. You do not need to contact us, call anyone, or give a reason. Cancelling stops the next renewal. Unless the law requires otherwise, cancellation takes effect at the end of the billing period you have already paid for, and you keep access to your plan until then.

If you are a consumer and you cancel within 14 days of subscribing, the statutory right to cancel in Section 4 takes precedence over this section. In that case you are entitled to a refund as set out in Section 4.3, whether or not you have used the Service. Nothing in this section limits that right.

One-off top-up credit packs are purchases of digital content rather than subscriptions, and different cancellation rules apply to them — see Section 4.4.

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "2013 Regulations"). You are a consumer if you are an individual acting wholly or mainly outside your trade, business, craft or profession.

4.1 Your 14-day right to cancel

You have the right to cancel your subscription within 14 days without giving any reason. This applies to Starter and Premium subscriptions bought on this site, on either monthly or annual billing.

When the 14 days run. The cancellation period starts the day after the day the contract is entered into — the day after you subscribe — and ends at the end of the 14th day after the day you subscribed.

Using the Service does not take this right away. An Intle subscription is a contract for a service (access to the platform), not a one-off supply of digital content. Beginning to supply a service does not end the right to cancel; the right ends only once the service has been fully performed, which a rolling subscription does not reach within its first 14 days. So you keep the full 14-day right even if you asked us to start straight away, and even if you have already generated, edited or downloaded content.

4.2 How to cancel

You can tell us you are cancelling in any of the following ways — you only need to use one, and you do not have to give a reason:

• In the app (fastest) — go to Dashboard → Settings → Manage subscription and cancel there.
• By email — send a clear statement that you are cancelling to admin@intle.co.uk. Any clear statement of your decision to cancel is enough.
• By using the model cancellation form — complete our model cancellation form and send it to us. Using the form is optional.

To meet the deadline, it is enough that you send us your cancellation before the 14-day period expires.

4.3 What happens when you cancel

• We refund you within 14 days. We will reimburse all payments received from you for the cancelled subscription without undue delay, and in any event no later than 14 days after the day on which we are informed of your decision to cancel.
• Same payment method, no fee. We will make the refund using the same means of payment you used for the original transaction, and you will not incur any fee as a result of the refund.
• If you asked us to start straight away — which is what happens when you subscribe and begin using your account immediately — you pay us an amount in proportion to what has been supplied to you up to the point you told us you were cancelling, compared with the full coverage of the contract. We refund the rest. In practice, on a monthly plan this means roughly the share of the month you had access for.
• If you did not ask us to start straight away, or if we failed to give you the cancellation information the law requires before you subscribed, you bear no cost for the cancellation and we refund you in full.

4.4 Top-up credit packs

A top-up pack is a one-off purchase of digital content, not a subscription, so a different rule applies. The 14-day right to cancel a top-up is lost once we begin supplying it — that is, once the credits are made available in your account — but only where, before that supply began, you expressly consented to it starting immediately and acknowledged that you would lose your right to cancel as a result. If we did not obtain both of those from you, the 14-day right to cancel the pack still applies and we will refund it in full.

4.5 Institutional plans

The right to cancel described above is a consumer right. Our Department, Faculty and Enterprise plans are sold to organisations — schools, colleges, universities, and companies — which are not consumers under the 2013 Regulations. The 14-day cancellation right in this Section 4 therefore does not apply to those plans. They are cancelled in accordance with Section 3 and any signed agreement between us.

4.6 Your other consumer rights

• Satisfactory quality — under Sections 34–36 of the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If the Service fails to meet these standards, you may be entitled to a repair, replacement, or price reduction.
• Services performed with reasonable care and skill — under Section 49 of the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If the Service does not meet this standard, you may be entitled to repeat performance or a price reduction under Sections 54–56.

Nothing in these Terms is intended to exclude or restrict any rights you have under consumer protection legislation that cannot lawfully be excluded or restricted.

You agree not to use the Service to:

• Generate content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable under the laws of England & Wales.
• Infringe the intellectual property rights, privacy, or other rights of any third party.
• Upload files that contain malware, viruses, or other harmful code.
• Attempt to circumvent usage limits, access controls, or security measures, including conduct that would constitute an offence under the Computer Misuse Act 1990.
• Use automated means (bots, scrapers) to access the Service without our prior written consent.
• Resell, sublicense, or redistribute the Service itself (generated content you create is yours — see Section 6).
• Misrepresent AI-generated content as human-authored where regulations or institutional policies require disclosure of AI involvement.

We reserve the right to suspend or terminate accounts that violate these terms. Where possible, we will give reasonable notice before suspension, except in cases of serious misconduct or where required by law.

6.1 Your Content

You retain ownership of the prompts and source materials you submit. You grant us a limited, non-exclusive licence to process this content solely for the purpose of providing the Service, including transmitting it to AI model providers for generation. AI API data sent to our model providers is not used for model training by default under their API/commercial terms unless a customer opts in; provider retention or safety-review windows may still apply. For details of processor data handling, see our Privacy Policy and AI Transparency page.

6.2 Generated Output

Subject to these Terms and, where applicable, your active subscription, we assign to you any rights we may have in content generated by the Service from your inputs, to the extent the law permits. AI-generated output may not be unique, similar output may be produced for other users, and the law may not recognise intellectual-property rights in every output. You are solely responsible for reviewing generated content for accuracy, suitability, third-party rights, and regulatory compliance before use or distribution. Outputs generated on the Free and Starter tiers display an Intle credit. Removing that credit is a Premium feature.

6.3 Our Platform

All intellectual property in the Service — including the software, design, branding, SCORM packaging engine, templates, and documentation — remains the exclusive property ofEDTECHLAB LTD. Nothing in these Terms grants you any right to our underlying technology, source code, or trade secrets.

Content generated by the Service is produced using artificial intelligence models routed via the Vercel AI SDK. While we design prompts and schemas for high-quality educational output:

• AI-generated content may contain errors, inaccuracies, or unintended biases.
• You are solely responsible for reviewing, editing, and validating all generated content before deployment — particularly for compliance-sensitive, health and safety, or regulatory training.
• The Service does not provide professional, legal, medical, or regulatory advice. Generated content should not be treated as such.
• We do not guarantee that generated content will satisfy specific regulatory or accreditation requirements without human review and expert validation.

The Service accepts PDF, DOCX, PPTX, and TXT uploads with a maximum size of 10 MB per file. You represent and warrant that you have the right to upload and process any files you submit, and that such files do not infringe any third-party rights.

Uploaded files are stored securely in Supabase Storage and are used solely for content generation. Retention and deletion follow our Privacy Policy.

We aim to keep the Service available at all times, but we do not guarantee uninterrupted or error-free operation. Under Section 49 of the Consumer Rights Act 2015, we will provide the Service with reasonable care and skill. We may perform maintenance, updates, or modifications that temporarily affect availability and will make reasonable efforts to provide advance notice of planned downtime.

Support is available via admin@intle.co.uk. We aim to acknowledge support requests within two business days, though response times are not guaranteed.

To the maximum extent permitted by applicable law:

• The Service is provided on an "as is" and "as available" basis. Except as expressly set out in these Terms, we exclude all implied conditions, warranties, representations, or other terms that may apply to the Service, including implied warranties of satisfactory quality, fitness for a particular purpose, and reasonable care and skill under the Consumer Rights Act 2015 only to the extent permitted by that Act.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
• Any other liability that cannot lawfully be excluded or limited under English law, including liability under Part 1 of the Consumer Protection Act 1987.

To the extent permitted by law, you agree to indemnify and hold harmless EDTECHLAB LTD, its directors, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in breach of these Terms; (b) your infringement of any third-party intellectual property or other rights; or (c) any content you generate, publish, or distribute using the Service.

This indemnity does not apply to the extent that a claim arises from our own negligence or wilful default. This clause does not affect your statutory rights as a consumer.

You may close your account at any time via your account settings or by emailing admin@intle.co.uk. We may suspend or terminate your access for material breach of these Terms. Except in cases of serious misconduct, we will provide reasonable notice and an opportunity to remedy the breach where practicable.

Upon termination, your right to use the Service ceases when the closure takes effect. Self-service deletion removes user-owned application data and storage as described in our Privacy Policy. Any unused prepaid subscription fees for the remainder of the current billing period are non-refundable, except where cancellation arises from a material breach by us or where required by consumer protection law.

We may update these Terms from time to time. We will notify you of material changes by email and by posting the updated terms on this page with a revised "Last updated" date. For material changes affecting paid plans, we will provide at least 30 days' notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the changes, you may close your account before they take effect.

These Terms are governed by and construed in accordance with the laws of England & Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.

We encourage you to contact us first at admin@intle.co.uk to resolve any dispute informally before commencing formal proceedings.

• Severability — if any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
• Entire agreement — these Terms, together with our Privacy Policy and, where applicable, our Data Processing Addendum, constitute the entire agreement between you and EDTECHLAB LTD regarding the Service and supersede all prior agreements, drafts, and understandings.
• No waiver — our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment — you may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, or sale of assets, provided the successor agrees to be bound by these Terms.
• Third-party rights — these Terms do not confer any rights on any person or party other than you and EDTECHLAB LTD pursuant to the Contracts (Rights of Third Parties) Act 1999.

If you have questions about these Terms, please contact us:

• By email: admin@intle.co.uk
• Legal operator: EDTECHLAB LTD, company 17103855
• Registered office: 167-169 Great Portland Street, London, England, W1W 5PF