Compliance & RiskComplianceRetail banking branch staff

Example detail

Reviewed for UX clarity and content quality

AML in the Branch: Customer Due Diligence and Escalation Under MLR 2017

An AML compliance module for retail banking branch staff that turns Money Laundering Regulations 2017 duties into scored branch decisions, from a £9,800 cash deposit at the counter to a tipping-off judgement call.

Structure

Screens with 6 interactive checkpoints

Difficulty

Intermediate

30 minute runtime

Delivery

Export

SCORM + hosted plus SCORM package downloads

Generate something like this

Interactive preview

Compliance · 12 sections · Fully interactive

Answered

0/6

Correct

Time

0:00

Cash deposit pressure at the counter

Scenario

2 min

A customer arrives with £9,800 in cash, asks for it to be deposited into a recently opened account, and says they want most of it sent overseas today. When you ask routine questions, they become impatient and say, "Just put it through without all the forms." In branch work, urgency, cash, and resistance to questions can turn an ordinary service request into an AML decision point under a risk-based approach.

Unusual cash activity must trigger review, not automatic processing.
Customer resistance to routine questions is itself a risk indicator.
Staff should escalate suspicion internally without alerting the customer.

Branch response to unusual cash activity

A high-level path from unusual behaviour to review, escalation, and careful communication.

graph TD
A[Unusual cash request] --> B[Pause and review]
B --> C[Check CDD status]
C --> D[Assess red flags]
D --> E[Escalate internally]
E --> F[Limit customer detail]

Prompt in

Create an anti-money laundering compliance module for retail banking branch staff covering customer due diligence in practice, transaction red flags, suspicious activity reports, the tipping-off offence, and PEPs, under the Money Laundering Regulations 2017. Use realistic branch scenarios with scored checks.

Why this example is strong

Quality review

Audience fit

Curated for retail banking branch staff with a intermediate learning curve.

Interaction mix

6 interactive checkpoints across context, question, reading, flashcard, scenario graph, feedback.

Prompt fidelity

One prompt became a 12-section compliance module with six scored checks across six response modes, six PEP flashcards, a 10-node branching branch-floor scenario, and an 80% pass mark on a mandatory completion record.

Delivery format

SCORM + hosted plus a reusable prompt seed for your review workflow.

Learning objectives

Understand the key principles of anti-money laundering

Identify critical aspects of customer due diligence

Apply Money Laundering Regulations 2017 concepts in practice

Demonstrate awareness of politically exposed persons requirements

Section walkthrough

What the learner sees

Navigate through sections using the interactive preview above.12 screens with 6 interactive checkpoints.

Regulation context

Compliance references carried into the output

Money Laundering Regulations 2017, Regulations 27 and 28

Money Laundering Regulations 2017, Regulation 35

Money Laundering Regulations 2017, Regulations 28 and 33

Money Laundering Regulations 2017, Regulation 40; Proceeds of Crime Act 2002 reporting framework

Proceeds of Crime Act 2002 tipping-off offences; Money Laundering Regulations 2017 staff controls and training obligations

Proceeds of Crime Act 2002 suspicious activity reporting framework; Money Laundering Regulations 2017 record-keeping and controls

Money Laundering Regulations 2017; Proceeds of Crime Act 2002

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