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Compliance & RiskComplianceRetail banking branch staff
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Example detail

Stored learning example with evidence status below

AML in the Branch: Customer Due Diligence and Escalation Under MLR 2017

An AML compliance module for retail banking branch staff that turns Money Laundering Regulations 2017 duties into scored branch decisions, from a £9,800 cash deposit at the counter to a tipping-off judgement call.

Structure

12

Screens with 6 interactive checkpoints

Difficulty

Intermediate

About 30 minutes, estimated from the example data

Delivery

Preview

Interactive learner preview and on-demand SCORM 2004 package

What this example proves

ComplianceEnglish contentStored generator-pipeline exampleCapture date not recordedSubject-matter approval not recordedSame creator toolkit on standard plans; release controls apply

Section types in this stored example: context, question, reading, flashcard, scenario graph, feedback. Later edits not independently recorded. SCORM 2004 generated on download request; no per-example lms test recorded. Preview and package creation do not establish learner outcomes.

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Interactive preview

Compliance · 12 sections · Fully interactive

Answered
0/6
Correct
0
Time
0:00

Cash deposit pressure at the counter

Scenario
2 min
A customer arrives with £9,800 in cash, asks for it to be deposited into a recently opened account, and says they want most of it sent overseas today. When you ask routine questions, they become impatient and say, "Just put it through without all the forms." In branch work, urgency, cash, and resistance to questions can turn an ordinary service request into an AML decision point under a risk-based approach.
  • Unusual cash activity must trigger review, not automatic processing.
  • Customer resistance to routine questions is itself a risk indicator.
  • Staff should escalate suspicion internally without alerting the customer.

Branch response to unusual cash activity

A high-level path from unusual behaviour to review, escalation, and careful communication.

Unusual cash request leads to Pause and reviewPause and review leads to Check CDD statusCheck CDD status leads to Assess red flagsAssess red flags leads to Escalate internallyEscalate internally leads to Limit customer detailUnusual cash requestPause and reviewCheck CDD statusAssess red flagsEscalate internallyLimit customer detail
Read diagram as text
  1. Unusual cash request leads to Pause and review.
  2. Pause and review leads to Check CDD status.
  3. Check CDD status leads to Assess red flags.
  4. Assess red flags leads to Escalate internally.
  5. Escalate internally leads to Limit customer detail.

Prompt in

Create an anti-money laundering compliance module for retail banking branch staff covering customer due diligence in practice, transaction red flags, suspicious activity reports, the tipping-off offence, and PEPs, under the Money Laundering Regulations 2017. Use realistic branch scenarios with scored checks.

Inside this example

What the stored output shows

Audience fit

Curated for retail banking branch staff with a intermediate learning curve.

Interaction mix

6 interactive checkpoints across context, question, reading, flashcard, scenario graph, feedback.

Example structure

One prompt became a 12-section compliance module with six scored checks across six response modes, six PEP flashcards, a 10-node branching branch-floor scenario, and an 80% pass mark on a mandatory completion record.

Delivery format

SCORM + hosted plus a reusable prompt seed for your review workflow.

Learning objectives

Understand the key principles of anti-money laundering
Identify critical aspects of customer due diligence
Apply Money Laundering Regulations 2017 concepts in practice
Demonstrate awareness of politically exposed persons requirements

Section walkthrough

What the learner sees

Navigate through sections using the interactive preview above.12 screens with 6 interactive checkpoints.

Regulation context

Compliance references carried into the output

Money Laundering Regulations 2017, Regulations 27 and 28
Money Laundering Regulations 2017, Regulation 35
Money Laundering Regulations 2017, Regulations 28 and 33
Money Laundering Regulations 2017, Regulation 40; Proceeds of Crime Act 2002 reporting framework
Proceeds of Crime Act 2002 tipping-off offences; Money Laundering Regulations 2017 staff controls and training obligations
Proceeds of Crime Act 2002 suspicious activity reporting framework; Money Laundering Regulations 2017 record-keeping and controls
Money Laundering Regulations 2017; Proceeds of Crime Act 2002

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