🛍️ Retail Templates
Customer service, sales techniques, and store operations. 3 templates ready to customise.
SCScenario
Handling Customer Complaints
Branching scenario using the HEARD model to practise complaint handling with customer satisfaction outcomes.
7 sections12 min
Use template MLMicrolearning
Customer Retention Strategies
Quick microlearning on retention tactics — churn signals, save offers, and NPS follow-up workflows.
5 sections5 min
Use template MModule
Retail Sales Techniques
Sales module covering the full shop-floor interaction — greeting, needs discovery, feature-benefit selling, objection handling and closing — with scored role-plays.
8 sections15 min
Use template